MaxZit

Support plans

Our software is free to install and use, on as many servers as you like. A support plan gives your company direct help from the MaxZit team: you open tickets in this portal and we answer within the response time of your plan. Support is provided in English.

Support hours: Monday to Friday, 9:00–17:00 Belgrade time (CET/CEST), except public holidays in Serbia.
Response times count only within these hours. It is 00:13 in Belgrade now.

Support for MaxZit software

BackupZit Self-hosted backup for Windows, Linux, VMs and Microsoft 365. from 239.00 EUR / year Packages: 7 → RMMZit Self-hosted remote monitoring and management (RMM) for Windows and Linux computers. from 279.00 EUR / year Packages: 7 → WatchZit Self-hosted network and infrastructure monitoring: network maps, metrics, alerts and dashboards. from 239.00 EUR / year Packages: 7 → PassZit Self-hosted password manager for teams with end-to-end encrypted vaults. from 149.00 EUR / year Packages: 5 →

BackupZit

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Self-hosted backup for Windows, Linux, VMs and Microsoft 365.

BackupZit support plans (per year)

Start

239.00 EUR / year

Companies in Serbia pay in dinars: 24,900.00 RSD.
Prices without VAT.

For small companies: help when you need it.

  • 4 support tickets per year
  • First response within 16 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited agents, VMs and servers on one console
  • Tickets in the portal
Order

Business

619.00 EUR / year

Companies in Serbia pay in dinars: 62,900.00 RSD.
Prices without VAT.

The usual choice for companies that rely on their backups.

  • 12 support tickets per year
  • First response within 8 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited agents, VMs and servers on one console
  • Help with upgrades
  • 1 remote session per year
Order

Pro

1,239.00 EUR / year

Companies in Serbia pay in dinars: 124,900.00 RSD.
Prices without VAT.

Faster answers, regular reviews and priority bug fixes.

  • 30 support tickets per year
  • First response within 4 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited agents, VMs and servers on one console
  • Help with upgrades
  • 4 remote sessions per year
  • 1 configuration review per year
  • Priority bug fixes
Order

Critical

2,489.00 EUR / year

Companies in Serbia pay in dinars: 249,900.00 RSD.
Prices without VAT.

For companies where every hour counts.

  • 60 support tickets per year
  • First response within 2 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited agents, VMs and servers on one console
  • Help with upgrades
  • 10 remote sessions per year
  • 2 configuration reviews per year
  • Highest priority bug fixes
  • Emergency help with restores
Order

BackupZit onboarding and setup (one-time)

We install and set up the product with you in a remote session. The price depends on the number of devices; for a larger environment, write to office@maxzit.com for an offer.

Onboarding S – up to 5 machines

190.00 EUR one-time

Companies in Serbia pay in dinars: 19,900.00 RSD.
Prices without VAT.

A small office: one server and a few computers.

  • Up to 5 protected machines (servers, VMs or computers)
  • One remote session of up to 2 hours
  • Console, repository, agents, first backup jobs and a test restore
  • Book the date within 3 months after the payment
  • 2 tickets for booking and questions about the setup
Order

Onboarding M – up to 20 machines

390.00 EUR one-time

Companies in Serbia pay in dinars: 39,900.00 RSD.
Prices without VAT.

A typical company with servers, a hypervisor or Microsoft 365.

  • Up to 20 protected machines (servers, VMs or computers)
  • Up to 4 hours in one or two remote sessions
  • Console, repository, agents, backup jobs and a test restore
  • One hypervisor or Microsoft 365 tenant connected
  • Book the date within 3 months after the payment
  • 3 tickets for booking and questions about the setup
Order

Onboarding L – up to 50 machines

790.00 EUR one-time

Companies in Serbia pay in dinars: 79,900.00 RSD.
Prices without VAT.

Larger environments with several sites or hypervisors.

  • Up to 50 protected machines (servers, VMs or computers)
  • Up to 8 hours in up to three remote sessions
  • Console, repositories, agents, backup jobs and test restores
  • Hypervisors and Microsoft 365 connected
  • Backup plan review with your team
  • Book the date within 3 months after the payment
  • 5 tickets for booking and questions about the setup
Order

RMMZit

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Self-hosted remote monitoring and management (RMM) for Windows and Linux computers.

RMMZit support plans (per year)

Start

279.00 EUR / year

Companies in Serbia pay in dinars: 28,900.00 RSD.
Prices without VAT.

For small IT teams: help when you need it.

  • 4 support tickets per year
  • First response within 16 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited endpoints on one console
  • Tickets in the portal
Order

Business

699.00 EUR / year

Companies in Serbia pay in dinars: 72,900.00 RSD.
Prices without VAT.

The usual choice for IT teams that run their daily work in RMMZit.

  • 12 support tickets per year
  • First response within 8 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited endpoints on one console
  • Help with upgrades
  • 1 remote session per year
Order

Pro

1,399.00 EUR / year

Companies in Serbia pay in dinars: 144,900.00 RSD.
Prices without VAT.

Faster answers, regular reviews and priority bug fixes.

  • 30 support tickets per year
  • First response within 4 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited endpoints on one console
  • Help with upgrades
  • 4 remote sessions per year
  • 1 configuration review per year
  • Priority bug fixes
Order

Critical

2,799.00 EUR / year

Companies in Serbia pay in dinars: 289,900.00 RSD.
Prices without VAT.

For teams where every hour counts.

  • 60 support tickets per year
  • First response within 2 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited endpoints on one console
  • Help with upgrades
  • 10 remote sessions per year
  • 2 configuration reviews per year
  • Highest priority bug fixes
  • Emergency help when the console or agents are down
Order

RMMZit onboarding and setup (one-time)

We install and set up the product with you in a remote session. The price depends on the number of devices; for a larger environment, write to office@maxzit.com for an offer.

Onboarding S – up to 25 endpoints

190.00 EUR one-time

Companies in Serbia pay in dinars: 19,900.00 RSD.
Prices without VAT.

A small office or a first customer of an IT provider.

  • Up to 25 endpoints (Windows or Linux computers)
  • One remote session of up to 2 hours
  • Console, agent rollout, groups, alerts and first scripts
  • Book the date within 3 months after the payment
  • 2 tickets for booking and questions about the setup
Order

Onboarding M – up to 100 endpoints

390.00 EUR one-time

Companies in Serbia pay in dinars: 39,900.00 RSD.
Prices without VAT.

A typical company or several small customers.

  • Up to 100 endpoints (Windows or Linux computers)
  • Up to 4 hours in one or two remote sessions
  • Console, agent rollout, groups, alerts and scripts
  • Policies, updates and alert rules for your environment
  • Book the date within 3 months after the payment
  • 3 tickets for booking and questions about the setup
Order

Onboarding L – up to 300 endpoints

790.00 EUR one-time

Companies in Serbia pay in dinars: 79,900.00 RSD.
Prices without VAT.

Larger networks and IT providers with many customers.

  • Up to 300 endpoints (Windows or Linux computers)
  • Up to 8 hours in up to three remote sessions
  • Console, mass agent rollout, groups, policies and alert rules
  • Training for your technicians
  • Book the date within 3 months after the payment
  • 5 tickets for booking and questions about the setup
Order

WatchZit

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Self-hosted network and infrastructure monitoring: network maps, metrics, alerts and dashboards.

WatchZit support plans (per year)

Start

239.00 EUR / year

Companies in Serbia pay in dinars: 24,900.00 RSD.
Prices without VAT.

For small companies: help when you need it.

  • 4 support tickets per year
  • First response within 16 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited monitored devices on one console
  • Tickets in the portal
Order

Business

619.00 EUR / year

Companies in Serbia pay in dinars: 62,900.00 RSD.
Prices without VAT.

The usual choice for companies that rely on their monitoring.

  • 12 support tickets per year
  • First response within 8 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited monitored devices on one console
  • Help with upgrades
  • 1 remote session per year
Order

Pro

1,239.00 EUR / year

Companies in Serbia pay in dinars: 124,900.00 RSD.
Prices without VAT.

Faster answers, regular reviews and priority bug fixes.

  • 30 support tickets per year
  • First response within 4 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited monitored devices on one console
  • Help with upgrades
  • 4 remote sessions per year
  • 1 configuration review per year
  • Priority bug fixes
Order

Critical

2,489.00 EUR / year

Companies in Serbia pay in dinars: 249,900.00 RSD.
Prices without VAT.

For companies where every hour counts.

  • 60 support tickets per year
  • First response within 2 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited monitored devices on one console
  • Help with upgrades
  • 10 remote sessions per year
  • 2 configuration reviews per year
  • Highest priority bug fixes
  • Emergency help when monitoring is down
Order

WatchZit onboarding and setup (one-time)

We install and set up the product with you in a remote session. The price depends on the number of devices; for a larger environment, write to office@maxzit.com for an offer.

Onboarding S – up to 25 devices

190.00 EUR one-time

Companies in Serbia pay in dinars: 19,900.00 RSD.
Prices without VAT.

A small network: servers, switches, printers.

  • Up to 25 monitored devices
  • One remote session of up to 2 hours
  • Console, discovery, first network map and email alerts
  • Book the date within 3 months after the payment
  • 2 tickets for booking and questions about the setup
Order

Onboarding M – up to 100 devices

390.00 EUR one-time

Companies in Serbia pay in dinars: 39,900.00 RSD.
Prices without VAT.

A typical company network.

  • Up to 100 monitored devices
  • Up to 4 hours in one or two remote sessions
  • Console, discovery, network maps, SNMP, dashboards and alerts
  • Book the date within 3 months after the payment
  • 3 tickets for booking and questions about the setup
Order

Onboarding L – up to 300 devices

790.00 EUR one-time

Companies in Serbia pay in dinars: 79,900.00 RSD.
Prices without VAT.

Larger networks with several sites.

  • Up to 300 monitored devices
  • Up to 8 hours in up to three remote sessions
  • Console, discovery, maps per site, SNMP, dashboards and alert rules
  • Training for your team
  • Book the date within 3 months after the payment
  • 5 tickets for booking and questions about the setup
Order

PassZit

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Self-hosted password manager for teams with end-to-end encrypted vaults.

PassZit support plans (per year)

Start

149.00 EUR / year

Companies in Serbia pay in dinars: 15,900.00 RSD.
Prices without VAT.

For small teams: help when you need it.

  • 4 support tickets per year
  • First response within 16 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited users on one server
  • Tickets in the portal
Order

Business

390.00 EUR / year

Companies in Serbia pay in dinars: 40,900.00 RSD.
Prices without VAT.

The usual choice for companies that keep their passwords in PassZit.

  • 12 support tickets per year
  • First response within 8 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited users on one server
  • Help with upgrades
  • 1 remote session per year
Order

Pro

790.00 EUR / year

Companies in Serbia pay in dinars: 81,900.00 RSD.
Prices without VAT.

Faster answers, a yearly security review and priority bug fixes.

  • 30 support tickets per year
  • First response within 4 business hours
  • Mon–Fri 9:00–17:00 Belgrade time
  • Unlimited users on one server
  • Help with upgrades
  • 4 remote sessions per year
  • 1 security configuration review per year
  • Priority bug fixes
Order

PassZit onboarding and setup (one-time)

We install and set up the product with you in a remote session. The price depends on the number of devices; for a larger environment, write to office@maxzit.com for an offer.

Onboarding S – up to 25 users

149.00 EUR one-time

Companies in Serbia pay in dinars: 15,900.00 RSD.
Prices without VAT.

A small team moving to its own password manager.

  • Up to 25 users
  • One remote session of up to 2 hours
  • Server, organization and collections, import from another password manager, browser extensions
  • Book the date within 3 months after the payment
  • 2 tickets for booking and questions about the setup
Order

Onboarding M – up to 100 users

290.00 EUR one-time

Companies in Serbia pay in dinars: 29,900.00 RSD.
Prices without VAT.

A company with several departments.

  • Up to 100 users
  • Up to 4 hours in one or two remote sessions
  • Server, organizations, collections and permissions, import, browser extensions
  • Training for your administrators
  • Book the date within 3 months after the payment
  • 3 tickets for booking and questions about the setup
Order

Support terms · Privacy policy · Partner program

Support plans · Partner program · Privacy policy · Support terms · General Terms · maxzit.com